Privacy notice

We are committed to protecting and respecting the privacy of all visitors and users of this website.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data protection is a matter of trust and your trust is important to us. So that you can feel secure when visiting our websites, we strictly observe the statutory regulations in processing your person-specific data and we would like to inform you here about our data acquisition and data utilization. The following data-protection statement explains to you which data is collected from you on our websites, which parts of this data we process and use and in which way, and to whom you can turn with any concerns or requests.

1. Body Responsible, and Rights of Those Affected

The body responsible for the acquisition, processing and utilization of your person-specific data, in the sense of the Data Protection Law is VanLux Ltd.

You can request, at any time and free of charge, information about your data stored by us, and can exercise your right to correction, blockage or deletion of your data. To this end you can make use of the previously mentioned contact options.

Should you object to the acquisition, processing or utilization of your data by us. in keeping with the stipulations of these data-protection provisions, whether entirely or for individual measures, you can send your objection per e-mail or by letter again using the previously mentioned contact options.

2. Acquisition, Processing and Utilization of Person-Specific Data

Person-specific data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include, for example, your name, your telephone number, your address, and all existing data that you disclose to us during registration and when opening your customer account.

Customer Account

For each customer who registers with us, we set up a customer account, i.e. password-protected, direct access to his or her existing data stored by us. This allows you, amongst other things, to view your already-concluded, still open and recently sent orders, or to manage your personal data and the newsletter.

Setup of the Customer Account

The following data must be given during the registration for a customer account (obligatory disclosures):
– your e-mail address
– your password
– your first name
– your surname
– consent to the data-protection provisions

Your invoice and delivery address need not be given until you order something. For your order we need your correct name, address, phone number and payment data. We need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you (as a log-in name), when you visit your customer account.

Use of the Customer Account

We will only pass on your data to these services if you log in there. If the services are not those, the passing on of data will even then only take place with your consent, which you can give during the respective log-in process. If you do not log out of your customer account, you will automatically remain logged in. This function enables you to use part of our services (e.g. Wish List) even without having to log-in to the customer account again. For security reasons, however, you are asked to give your password again if, for example, your personal data is to be altered or if you would like to place an order.

My Account

You can indicate whether and which brands or categories you find especially interesting and which brands do not interest you. To this end you have the so-called function “My Account” available; and you can return to and adjust the details you have given in your customer account at any time. With the help of your details we are able to personalize, amongst other things, your start page, to make our service still more relevant and more interesting for you.

Acquisition, Processing and Utilization of Your Person-Specific Data

We collect, store and process your data for the entire processing of your purchase, including any subsequent guarantee claims, for our services (for example: “My Account”), the technical administration, our own marketing purposes and to prevent criminal offences and fraud. Your person-specific data is only passed on to third parties to the extent that this is legally permissible, including the purpose of processing the contract or for invoicing, for marketing or if you have previously consented to this. When processing orders, for example, the service companies used by us (transport companies, logistics companies, banks) are sent the data they require for processing and concluding orders. The data passed on to our service providers in this context may only be used by them for fulfilling their duties.

Use of Your Data for Advertising Purposes

Apart from the processing of your data for settlement of your purchase at this website, we also use your data for the following purposes: to permanently improve your purchase experience and for making this more customer-friendly and individual for you; to communicate with you about your orders, and about certain products or marketing campaigns; and to recommend products or services that might interest you.

To this end we use the information available, such as confirmations of receipts and reading confirmation of e-mails, information on the terminal device used by you, your connection to the Internet, operating system and platform, date and time of the visit to the home page, or products that you have looked at, as well as information that we have received from you (including automatically transferred or generated information). Apart from this we also make use of your order history.

The utilization of your person-specific data for advertising purposes can be objected to at any time, whether all-in-all or as regards individual measures, without any tariffs, other than the transmission costs in keeping with the basic tariffs, being thereby incurred. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail or letter) is sufficient for this purpose.